Regitsered office: c/o Waltons & Morse LLP 77 Gracechurch Street London EC3V 0DL
Company no. 7314277 (England and Wales)
The content of the pages of this website is for your general information and use only. We strive to ensure timely and accurate product information and pricing. We reserve the right to correct, update, and modify any and all information at our discretion. Prices are subject to change without notice.
All designs by Therese Kober or Joulberry Limited are copyrighted.You may not (without our express written authorisation) use our name, logos or trade marks or any other written material on any website of yours or that of any other person in the U.K and any other country.
All of the designs displayed on www.Dawanda.com and www.joulberry.com are the company's intellectual property .You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us.
Each item of jewellery that you order is bespoke commissioned artwork, custom crafted, and very personal in nature. Each piece is cast and finished by hand. Surface and size variations are to be expected and add to the natural beauty and individuality of these unique keepsakes.The correct spelling of words to be used for hand stamping are the responsibility of the customer. Any mistakes made by the customer and supplied to us, cannot be rectified once we have started working on your jewellery. It is the responsibility of the customer to check your order confirmation to ensure that all details are correct. We will not be held liable for any personal injury caused by any of our products.
All prices are inclusive of V.A.T.
Full payment must be received by us at the time of placing the order and no orders will be commissioned or kits processed, until payment in full is received.
Payment may be made by Paypal or by a direct transfer to our account
You will be responsible for all charges relating to payments in a currency other than pounds stirling or any other Bank charges relating to the payment to us.
We will use our reasonable endeavours to respond to any point of dissatisfaction provided you contact us within 21 days of purchase.
This Agreement shall be governed by and construed in accordance with the law of England and subject to the exclusive jurisdiction of the High Court in London.It shall not be governed by the United Convention on Contracts for the International Sale of Goods (“CISG”), the application of which is expressly excluded.
Annuleren en retourneren
All jewellery pieces created by Joulberry Limited are commissioned artwork. They are personal in nature and cannot be returned for credit, refund, indemnity, exchange or reclamation. Unlike manufactured items, no two pieces are alike. We cannot take responsibility for customers’ spelling mistakes on personalised orders, or for not following instructions correctly when taking the fingerprints / hand& footprints. If further kits need to be sent to a customer who has not followed the instructions, the costs incurred will be borne by the customer.
If under any circumstance, an error has occurred in spelling on our part please contact us within 7 days of delivery and return the goods to us within 28 days of delivery.
Customers may cancel an order within 24 hours after placing the order. All pieces are commissioned artwork and very personal in nature, customers cannot cancel an order more than 24 hours after the order has been placed. We will retain your payment in full if cancellation is made more than 24 hours after the order has been placed. Your statutory rights will not be effected by this paragraph.
Verzendings- en betalingsinformatie
We will send your fingerprint moulding kit/ hand & footprint kit with simple and easy to follow instructions only after receiving your order and full payment.
Once we’ve received all personalisation details and/or your fingerprint mould/ hand/foot prints, we will design, craft and post your chosen piece to you.We aim to do this within 14-21 days. Usually the jewellery will be finished before this time, but If you have an urgent order, please contact us and we will use our reasonable endeavours to satisfy your requests.
Risk of loss and damage of the goods passes to you on the date when the goods are posted.
For orders to the U.K., all finished pieces of jewellery will be sent via insured ‘Royal Mail Special Delivery’ Service for which a signature is required.
The tracked ‘Airsure’ service will be used for European orders, with any kits being sent by international Airmail. For orders to the U.K., all finished pieces of jewellery will be sent via insured ‘Royal Mail Special Delivery’ Service for which a signature is required.
Please note that for orders to the U.S. we also have to send any kits by “Airsure”. The other methods of postage have often resulted in incomplete kits being received by the customer (because of tampering) or in some cases, the envelope has not been received at all.