Verkopen bij DaWanda - FAQ
Verkopen- hoe werkt dat?
Maak jij graag je eigen producten? Bij DaWanda kun je jouw talent voor handarbeid met anderen delen en er nog geld mee verdienen ook! Registreer je nu bij DaWanda, daarna kun je snel en geheel gratis je eigen winkel aanmaken. Ga daarvoor naar “Een winkel openen” in “Mijn DaWanda”, of gebruik de link “verkopen” boven in de navigatiebalk en voer je adres en bankgegevens in.
Daarna kies je een naam voor je winkel. Om je winkel een persoonlijk en herkenbaar gezicht te geven kun je een winkel-banner (idealiter 950x200 pixels) uploaden en een informatieve, aansprekende omschrijving van je winkel plaatsen. Nu is het zover: met één muisklik op “bied een nieuw artikel aan” kun je jouw eerste artikel gaan verkopen.
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Wie kan verkoper worden?
DaWanda is een marktplaats voor unieke, op maat en met de hand gemaakte producten. Ben jij bijvoorbeeld kunstenaar, ontwerper of handwerker en maak je op kleine schaal mooie, eigen producten? Doe je dit als hobby, als ZZP-er of in het kader van een klein familiebedrijfje? Dan kun jij je producten bij DaWanda aanbieden. Daarnaast kun je in de speciale categorieën “vintage” en “materialen” ook industrieel vervaardigde massa-producten verkopen, mits deze aan de product-richtlijnen voldoen.
Let er wel op dat alleen meerderjarige personen bij DaWanda kunnen kopen en/of verkopen.
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Hoe registreer ik me als verkoper?
Om bij DaWanda te kunnen verkopen moet je je eerst als gebruiker bij DaWanda registreren. Van verkopers hebben we bovendien nog de volgende informatie nodig: je naam, je adres en hoe je de kosten die verbonden zijn aan het verkopen bij DaWanda wilt voldoen.
Nu is het zover: je kunt gratis je eigen winkel inrichten! Geef je winkel een naam, richt tot wel 20 eigen winkel-categorieën in, maak een duidelijke en herkenbare beschrijving van je winkel en upload een banner (950x200 pixels). Je kunt zelfs een etalage inrichten, waar je de mooiste artikelen uit je winkel presenteert. Zodra je winkel is ingericht kun je artikelen aanbieden en de verkoop starten. Let op: je bent als Nederlandse online-winkelier wettelijk verplicht om je klanten ook tenminste één mogelijkheid voor betaling achteraf aan te bieden! Kruis onder het kopje betaalmogelijkheden dus "onder rembours" en/of "contant" aan. Ook is het belangrijk dat je een disclaimer toevoegt die tenminste de volgende informatie bevat: de plaats waar je bedrijf gevestigd is en -indien van toepassing - je KvK-nummer.
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Wat kan ik bij DaWanda verkopen?
Bij DaWanda kun je mooie, unieke, op maat en met de hand gemaakte producten of kleinschalige productlijnen aanbieden. Dit kan van alles zijn: comfortabele meubels, extravagante sieraden, graffiti-kunst, hippe muziek, grappig speelgoed, feestelijke mode, enz.. Belangrijk is wel dat jouw aanbod niet uit massaproducten of grootschalig geïmporteerde spullen bestaat. Het is de bedoeling dat de artikelen bij DaWanda uit liefdevol handwerk zijn ontstaan. Hierom heten zij bij ons “Products with Love”.
Daarnaast kun je in de speciale categorieën “vintage” en “materialen” ook op grote schaal geproduceerde artikelen aanbieden, mits deze aan onze Productrichtlijnen voldoen. In de categorie „materialen” kun je materialen en handvaardigheidsartikelen aanbieden. in de categorie “vintage” worden producten aangeboden die 20 jaar of ouder zijn en in één van de aanwezige subcategorieën passen.
Weet je niet zeker of jouw product bij DaWanda past of heb je verder nog vragen? Laat het ons weten!
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In welke landen kan ik verkopen?
Bij DaWanda kun je ervoor kiezen om je artikelen alleen in Nederland te verkopen of om ook internationaal en in andere talen te gaan verkopen (Engels, Duits, Frans, Spaans) Vertaal daarvoor de productbeschrijving van de artikelen die je internationaal wil aanbieden. Je producten verschijnen dan automatisch op het Engelse, Duitse, Franse of Spaanse DaWanda-platform.
In het geval dat je internationaal gaat verkopen, moet je natuurlijk ook de verzendopties voor verzenden naar het buitenland aanpassen. Je kunt daarbij ieder land apart vermelden (Frankrijk, Portugal, VS, enz.) of hele regio’s kiezen (EU, Azië, Noord-Amerika, enz.) .
Niet alleen je artikelbeschrijvingen, maar ook de rest van je winkel moet voor ieder platform consequent in één taal geschreven zijn, zodat bezoekers er de weg kunnen vinden. Vertaal dus alle afdelingen van je winkel (winkelbeschrijving, winkelcategorieën, de etalage). Hier vind je een overzicht.
Denk er bij het verkopen naar het buitenland alsjeblieft ook aan dat kopers je vragen in hun taal (dus bijvoorbeeld in het Spaans of Frans) zullen stellen en dan ook een antwoord in hun eigen taal verwachten. Bied je producten daarom alleen aan in landen waarvoor je dit stukje service ook echt kunt bieden.
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Products and Shop
What is a DaWanda Shop?
The DaWanda marketplace is composed of different shops which are created and run by different individuals. Anyone who would like to sell on DaWanda can open their own shop for free. This shop will always display all the products which you want to offer for sale on DaWanda. In addition, your products will of course appear in the DaWanda categories, and can also be found via DaWanda-Search.
Your DaWanda shop gets its own unique web URL (e.g. http://yourname.dawanda.com), which you can promote on your blog and your business cards.
You can give your shop its own name, and deck it out with a graphic banner (950x200 pixels) and an informative shop description. Plus you can choose up to 20 of your own shop categories, to structure your product listings. In addition, you can create your own shop window, where you can show off your newest or favourite items. What’s more, your shop has its own search function, which visitors (or you yourself) can use to search through your items by keyword.
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How do I list items?
After you have set up your own personal shop, you can start to list the items which you would like to sell. Just log-in to DaWanda and click on the ‚Sell‘ button in the navigation menu at the top of the page.
Next please choose an appropriate category. In the second step, you can provide a title for your product listing, and a detailed item description. Then decide who much your item should cost, how high the shipping costs are and how many editions of this item are available.
In the next step you can assogm characteristics to this item, e.g. which materials and/or methods you used, what size the item is, etc. Adding characteristics later helps buyers to find what they’re looking for as quickly as possible.
In the last step you can upload up to four attractive-looking item photos. Your photos will be automatically resized to fit. Your four image files should be in the format "GIF", „JPG“ or „PNG“, and should not be larger than 2MB. We recommend that you use the image format 4:3 (so e.g. 800x600), so that your photos can be displayed most easily and attractively.
Now you just need to check everything and confirm. Immediately after saving, your new listing should appear in your DaWanda shop. A few minutes later, it will then appear in the category you selected (which is sorted by newest listings first), and can then be found using the DaWanda search engine.
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Wat is een "extern artikelnummer"?
Een "extern artikelnummer" is alleen relevant voor de winkels die een voorraad van producten hebben. Het zorgt ervoor dat een artikel duidelijk getraceerd kan worden in verschillende systemen. Het "externe artikelnummer" (ook wel SKU: Stock Keeping Unit genoemd) is als optie beschikbaar voor alle artikelen. Het wordt weergegeven op de pagina waar producten kunnen worden aangepast, in het overzicht van je producten en op de specifieke pagina van een bestelling. Daarnaast wordt het nummer overgedragern bij het exporteren van gegevens naar CSV. Het "externe artikelnummer" kan alfanumeriek zijn, ook kunnen de underscore en het koppelteken erin worden gebruikt. Het maximale aantal tekens voor een "extern artikelnummer" is 40.
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Which payment methods can I offer?
You can click through My DaWanda >> Products & Shop >> Edit my shop to choose from the following payment options for someone who has purchased something from you: Bank Transfer, Cash on Delivery, PayPal (for which you need a PayPal account) and cash. In addition, customers can always pay for your products with a DaWanda Voucher. Please see here for more information.
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How do shipping costs work?
When you list an item on DaWanda, please also provide shipping costs for this item. You should provide a separate shipping cost for all the various regions or countries which you are happy to ship to. Of course you can also offer free shipping for your products.
You can provide general information about shipping (for example, concerning shipping discounts) here. This information will then be displayed on every product page, under the tab “Payment & Shipping“.
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What does Combined Shipping mean?
With Combined Shipping, you can easily offer a shipping discount to a buyer when they purchase more than one item at once from your shop. Just make sure you have indicated a Combined Shipping price as well as a normal Single Shipping price. The Combined Shipping price should never be greater than the Single Shipping price you have given. When you don't want to offer a shipping discount, then just leave the field blank. (or enter the same value which you provided for Single Shipping costs).
The Combined Shipping price can be calculated in the following way: If a buyer has more than one article from your shop in their shopping basket, then you should firstly charge the Single Shipping price for the item which has the highest total Single plus Combined Shipping cost. For all other articles in the basket, charge the Combined Shipping price. If you have not indicated a combined shipping price, then just charge the Single Shipping price. An example: A buyer has the following items from your shop in their shopping basket:
- 1 Button; Single Shipping price 1 EUR, Combined Shipping price 0.00 EUR
- 1 Dress; Single Shipping price 7 EUR, Combined Shipping price 5 EUR
- 1 Scarf; Single Shipping price 3 EUR, Combined Shipping price 2 EUR
So the total shipping costs are calculated in the following way:
- The dress has the highest shipping costs, so charge the single shipping cost of 7 EUR.
- You have indicated a Combined Shipping price of 0 EUR for the button.
- For the scarf, charge the Combined Shipping cost of 2 EUR
So then the total shipping cost becomes 9 EUR (instead of 11 EUR without the Combined Shipping discount).
Tips:
If you have products for which the shipping costs stay the same regardless of whether you are shipping out one or more of that item in one delivery, then set the Combined Shipping cost to 0 EUR. However, when it comes to products for which the packing and shipping costs increase depending on how many of them you send at once, then be more careful. This applies particularly to products which are large or heavy or difficult to package.
You should refer your buyer to the ‚Payment & Shipping‘ tab of your product description to find out what kind of shipping discount they would get. Perhaps they would then go on to buy more than one product from you. They will then see the reduced shipping costs in the course of the order process.
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What do "Ready to be shipped by ..." and "DaWanda express" mean?
When listing a product on DaWanda, you can indicate how long it will take for your item to be ready to ship, after you have received the payment. There are several different options which you can choose from, for example: “on the first working day after receipt of payment”. Please note, you must be able to stick to this.
The DaWanda express logo appears automatically on all those products which:
- will be confirmed automatically after purchase
- can by paid for by PayPal
- will be ready for shipping on the first working day after receipt of payment
Buyers who need to receive a product particularly quickly can search specifically for DaWanda-express products.
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How do I manage my listings?
If you would like to see an overview of your product listings, then click on „Products & Shop“ in the navigation sidebar in My DaWada. Here you can see your listings grouped by status as active, paused and ended listings. You can change the description, category, characteristics or colours for any listing at any time. Just click in the place where you want to change something – so for example on the category name, if you want to change the category, or on the coloured heart, when you want to change the colour. In addition you can change the status of your listings, e.g. you can pause an active listing or reactivate an ended listing.
If you have sold an item to someone you’ve been in touch with via DaWanda, but not through the DaWanda shopping basket, then you can click „mark as sold“ for this item. (And since we assume that the buyer has discovered this unique item through DaWanda, we then charge you a 5% commission fee for this sale).
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Where can I see all my orders and sold items?
Just click on „My Orders“ in the navigation sidebar in My DaWanda. Here you can always see all the orders in your shop, and can modify them accordingly.
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What do "confirmation" and "automatic confirmation" mean?
As soon as someone orders something from your shop, you will receive an email from us. Then you get the chance to check the details of this order, and any special requests from the buyer. Perhaps some sort of special request could change the price or shipping cost of an item? Then now is the time to change these costs. When everything is as you want it, then you should click to confirm this order, so that the buyer can see the final price, and pay.
You can set it so that all orders in your shop are confirmed automatically. The buyer would then receive a final price (including shipping costs), at the end of the ordering process, and can pay immediately. You can introduce this to save time for both you and your buyer. But you must set your entire shop to automatic confirmation at once, so this will apply to all your products.
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What should I do if a buyer doesn’t pay?
If you have not received payment for a purchase within seven days, then please check whether you have confirmed the purchase, and that your payment information has been sent to the buyer. After seven days you can send your buyer a payment reminder – just go to the relevant order in “My Orders”, and then click on the link to “send a payment reminder”.
If you had correctly confirmed the purchase, then get in touch with the buyer to try to find out why the payment has not arrived. If there are problems, or if the buyer does not reply to us, then send us an e-mail at feedback-nl@dawanda.com, and we will try to find a solution, or cancel the order for you if necessary, so that you are not charged a commission fee if it does not go through.
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What happens to ended listings?
A listing is ended, when the listing period of 120 days has elapsed, or as soon as all available items in the listing have been sold, or when you manually end the listing. As soon as a listing has ended, you will receive an e-mail informing you of this.
You can reactivate any ended listing, as long as the availability of this listing is higher than ‚0‘. Ended listings which are reactivated appear right at the front of the catalogue, just like completely new listings. You can also automatically relist listings, in which not all the items available have been sold. Automatic relisting displays relisted items at the front of the catalogue and at the front of your shop.
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What happens to a product’s fans and Pinboard entries when the listing has ended?
All ended listings keep hold of their attached comments, Pinboard entries and fans (you get a new ‚fan‘ for your item when someone clicks the button „I’m smitten!“ on your product page). They disappear when you delete the listing. Yet when someone clicks on an ended listing which appears on a Pinboard, we must assume that the product is not available – so the click leads them to your DaWanda shop, not to the listing in question. If you don’t have any active listings at that time, then the click leads them to the main DaWanda catalogue.
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Can I modify my active listings?
You can change the title, images and content of a current, i.e. active listing. In addition, you can put the listing in a new category, and modify its keywords. PLEASE NOTE: The listing duration does not change if you modify the listing.
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What are active, paused and ended listings?
An active listing is within the 120 day listing period, and there are items available in stock. You can find it using the search function, in your shop and on the category pages, and it can be purchased.
A paused listing is also still within the 120 day listing period, but the listing can not be found using the search function, in your shop or on the category pages. As such, paused listings can not be purchased. Their listing time continues to elapse, and is not extended because the listing has been paused. It is possible to reactivate a paused listing.
An ended listing means that the listing period for this listing has elapsed, or all available items have been sold. As such, this listing can no longer be found or purchased. But it is still possible to reactivate an ended listing.
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What does "automatic relisting" mean?
With each listing, you can decide whether it should end after exactly 120 days‘ listing duration, or whether it should always be automatically renewed for another 120 days. You can change these settings at any time during the listing duration. Just click on ‘edit’, next to the end-date of the listing in question.
With automatic relisting, your listings stay visible on DaWanda continually without a break, until all available items in the listing have been sold, or until you manually turn off automatic relisting.
Automatically relisted items are placed right at the top of your shop/the catalogue – exactly like completely new listings.
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What does CSV-Export (BETA) mean?
CSV (= comma separated values) is a data format which we can use to gather together your order data and send it to you. Currently this service is still in Beta, and can be extended following user feedback.
You can, for example, import this date into Excel, and continue to process it there for statistical purposes. However, normally this only becomes worthwhile once you regularly have over 50 transactions per month.
Just choose which time period you would like to generate date for. In addition, you can choose whether to see only the essential data for each completed order per line, or to see information about every product ordered in detail.
Order data is structured in the following way:
id = Order number
created_at = Date of order
buyer_username = Member name of the buyer
buyer_full_name = Real name of the buyer
price_in_EUR = Total price of products ordered, excluding shipping costs
shipping_in_EUR = Shipping costs (will be first provided after order confirmation)
adjustment_price_in_EUR = Surcharge or discount in Euro
total_price_in_EUR = Total price of ordered products including shipping costs and surcharge/discount if applicable
status = Status of the order (new, confirmed)
invoice_address = Billing address of the buyer
shipping_address = Delivery address of the buyer
seller_comments = Comments from the seller on the order
buyer_comments = Comments from the buyer on the order
Data regarding products orders is structured as follows:
id = Number of ordered products
created_at = Date of order
order_id = Number of the order which the ordered item is part of
product_id = DaWanda product number
title = Title of ordered product
quantity = Amount ordered
item_price = Item price
price_of_all = Amount ordered x Item price
buyer_username = Member name of the buyer
buyer_full_name = Real name of the buyer
channel_id = Number of the DaWanda main category
category_parent_id = Number of the DaWanda mid-level category
category_id = Number of the DaWanda sub-category
shop_category_id = Number of your shop category
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What happens when I mark an order as 'sent'?
As soon as you mark an order as 'sent', you can then choose whether you just want to change the status of the order, or whether you also want to inform the buyer directly via email about this. The buyer knows that their order has been changed to 'sent' via this marking in My DaWanda.
In the email, the buyer is informed that their order is on its way to them. In addition you can integrate a personal message into this email, e.g. with the shipping number or shipping service info.
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How does it work when I list a product in two categories?
If more than one DaWanda category is suitable for your product, you can list it in a second category in addition to the obligatory first category. For this additional option, we charge you an additional fee.
Products which you have listed in two DaWanda categories can be found and purchased by buyers in both categories. They only appear once in DaWanda search, as soon as someone enters a relevant search term for the product. In addition, they appear only once in your Dawanda shop, or on Pinboards. And on the product page in question, it's always only the first obligatory category which you selected that is shown.
You can only choose product characteristics for the first category. However, if the second category features identical characteristics (e.g. production method, style, materials used etc.), then the buyer can also find your product there via the characteristics selected by you.
You can always see which of your products is listed in two categories via the overview of your active listings in My DaWanda. Here you can specifically filter out such listings and make changes to them. Please note that the duration of the listing period does not change when you list in a second category. And if you remove the product yourself from the second category before the end of the listing period, then unfortunately we can not proportionally refund the fee.
Please make sure that your product is suitable for every category which you list it in. If we come across a product which is not listed properly, then we will remove it from the additional category, or remove the entire listing.
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How can I list my products in the SALE category?
Here's how to list your products in the SALE category:
1. Go to My DaWanda >> Products & Shop >> Sale Settings
2. Read through the Terms & Conditions
3. Enter the percentage (from 15-75%) by which you would like to reduce the price of selected products. This percentage reduction then applies to all products which you would like to have on SALE, and can be changed at any time.
4. Click 'Save' after you have accepted the Terms & Conditions
5. Now you can reorganise your products into the SALE category. Just head over to your active listings and click on the pencil icon to edit. Tip: you can select several similar products at once and re-sort them all together.
6. You can put newly-listed items into the SALE category as soon as you have specified your SALE settings. You can also list every SALE item in a second category, so that it can also be found in the normal DaWanda catalogue (the SALE category itself can not be the second category, it must always be the first-chosen category). Your products will now appear in the SALE category, and will be marked out with the SALE symbol and the reduced SALE price.
As soon as you have active listings in the DaWanda SALE category, a new SALE category will appear automatically within your shop categories. So visitors to your shop will be able to see right away that you have some products on SALE, and will be able to access them in just one click.
Please note in addition:
1. You yourself are responsible for the lawful execution of your sales. So please always respect and obey legal regulations as well as our own Terms & Conditions.
2. If the SALE price is a number with more than two decimal points, we will round down the second decimal.
3. The DaWanda sales commission will always be calculated on the basis of the SALE price.
4. Please never use DaWanda's contact functions (messaging, comments, forums, ratings etc.) to promote your SALE. Our messaging functions are not intended for this purpose, and advertising in such a way is considered SPAM. Instead you can promote your SALE via your shop profile text and shop banner.
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DaWanda Vouchers
What happens when a buyer pays me with a DaWanda Voucher?
1. When someone wants to redeem a DaWanda Voucher in your shop, they order the product they want as normal, and then choose „DaWanda Voucher“ as their payment method. We will inform you about this directly in the confirmation email you receive. You should then confirm the purchase as normal. Then the customer can provide their voucher code.
2. As soon as the customer has entered their voucher code, you will see this information appear in My DaWanda, on the relevant order page under ‚My Orders‘. If the voucher amount coverst he entire cost of the order, then you can send the item(s) to the buyer immediately. The appropriate amount of money will be transferred directly to your PayPal or bank account.
If the voucher amount is not enough to cover the cost of the order, then please read below.
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What happens when the value of the order is higher than the value of the voucher, or when the remaining voucher amount does not cover the price of the order?
You will receive the amount of the voucher from DaWanda. The remaining amount should be paid to you directly by your customer. Just send them your bank account information, or your PayPal address, so that they can make the payment.
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What if a customer wants to cancel or return an order which they have paid for with a DaWanda Voucher?
In this case, please transer the voucher amount paid directly to the customer – not back to DaWanda!
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Fees and Invoices
Which fees do I have to pay to DaWanda?
It is free to open a shop on DaWanda, and it currently does not cost anything to list items on the English and French platforms.
DaWanda only charges you a 5% commission fee on each successful sale you make through our website.
You can see more information about DaWanda fees on our Fees page.
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How can I pay my DaWanda fees?
We will send you an invoice via email, as soon as the amount you owe in fees becomes higher than 5.00 EUR. This email invoice will include detailed instructions on how to pay your fees by bank transfer or by PayPal.
You can find a link to pay by PayPal on your DaWanda Invoices page in ‘My DaWanda’, as soon as you have been sent an invoice.
You can also find our bank account info for a bank transfer on the invoice page.
You can find out more about DaWanda fees on our Fees page.
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